General Questions

How Do I Register?
In order to participate on the Car Farm, you need to create a user account. Registering couldn’t be easier and will only take a few minutes. On your desktop or your mobile phone, click the ‘Register’ link and this will take you to the Car Farm registration page. In order to bid on a listing, you will need to enter your personal contact including your email address, preferred username and password details along with your credit card information. Once complete, you will then be sent a system email requesting you to verify your email address by clicking the link within the contents of the email. By Registering, you agree that you’ve read and accepted our User Agreement, you’re at least 18 years old, and you consent to our Privacy Notice. Please note, there is no charge to register with the Car Farm, we will only authorise that your card is valid which will enable you to bid. Please note, the system email should be in your inbox within 5 minutes. Should this be not the case, please check your spam folders in the event the email has found it’s way there for some reason, or please contact us if still unfound.
How Can I Change My Password?
If you forget your user password, you can reset your password at any time by going to ‘My Account’.
How Can I Change My Username?
Your Username is your email address. We usually don’t allow users to change their username unless it’s for a special reason.
Where Can I Find My Bidding And Listing History?
All your account activity can be viewed by clicking ‘My Account’
How Do I Subscribe To Receive New Listings, Newsletters And Updates?
You can subscribe to receive updates and newsletters from the Car Farm by clicking here. You can also subscribe by entering your email address and clicking the ‘Subscribe for updates’ button.
How Do I Contact The Car Farm?
We love our members to reach out to us. Whether it’s just for a general question or because you have an idea you wish to share with us, please email us at [email protected] and a Car Farm representative will be in touch with you. If you are unsure on how to register or submit a request to list a car, please send us an email with your contact telephone number and we would be happy to advise you.
What Do You Do With My Email Address?
If you register your email to our distribution list, we only send newsletters, emails to notify you of new auction listings or other information about your auctions. Car Farm respects your privacy and will never use your personal information and sell or used by third-parties.

Common Buyer Questions

How Does Bidding Work?
The Car Farm auction platform is designed to provide the best experience to you whether you are buying or selling. With each listing, auctions typically run’s live for a 7-day period. With our state of the art Automatic Bidding system, bidding couldn’t be easier. At any time whilst the auction listing is live, simply enter the maximum amount you would like to bid. If it’s higher than other bids and there is still time on the clock, you become the high bidder. We’ll then bid on your behalf – enough to keep you in the lead, but only incrementing up to the maximum limit you specified. If someone outbids you, we’ll let you know via email so you can decide if you want to increase your maximum bid.
Can Anyone Bid?
Bidders have to be registered and completed a bidding profile which includes an identification check using a credit card. No charges can be made against your card without your authorisation.
How Much Is The Buyer’s Fee If I Win?
For Buyer’s fee on Car’s, Motorcycle’s, Watches and Memorabilia, please see Car Farm fee’s.
How Can I See If There Is A Reserve OR What The Reserve Is?
We never disclose a listing’s ‘Reserve’. On each listing, there will be a indication if the Reserve has been met or not met. Once the reserve is reached, the listing is then obliged to sell.
Should I View The Car In Person?
Yes we certainly recommend that. We always strongly recommend viewing any car before placing a bid. This is why we offer our sellers the Concierge Package which allows potential buyer’s to see the car in person. However we know it is not always possible to do so, so our team will write the most comprehensive listings on each listing and offer detailed photo’s of each car. You will also have the opportunity to ask any questions during the auction.
If There Is Anything Specific I Wish To Know On A Listing, How Can I Find Out?
If you have a question about anything to do with the Lot, please use the Q&A section under each listing to ask your question. Remember to check all of the photos, videos and text as we try to cover as many things as possible in the listing.
Can I Comment?
Yes, please do. Our comments are designed to allow our members and bidders to have a discussion about the vehicle and assist both the potential buyers and the seller.
Should I Bid Last Minute?
There isn’t really much advantage as we have eradicated last-second sniping. If anyone bids in the last 2 minutes of an auction we extend the sale by 2 minutes to allow any remaining bidders to continue to participate, this repeats until all bidding is complete. This makes it fairer to all buyers and sellers. In addition our Automatic Bidding allows bidders to place their maximum bid hours or days before auction end, confident in knowing that our software will keep them in the lead up to their maximum.
Can I Trust The Description?
The description write-up is written by the Car Farm, not by the seller. It is carefully written after discussions, photos and documents from the seller and other public sources. Whilst we try to cross-examine as much as possible and intend that we are completely transparent with the description, please ensure you are happy with the Lot’s condition and of course, for vehicle, see the vehicle in person.
Has The Car Farm Inspected The Lot?
We do not always inspect the Lot but make it very clear when we have. We rely on comprehensive photo galleries and will ask the seller detailed questions and to provide more photos of specific areas if they are missing pre-auction. For Vehicle’s, each Lot is photographed and visually inspected by the Car Farm and detailed in our write-up but like all other auctions, we do not conduct a professional inspection ourselves.
As A Buyer, What Is A Concierge Listing?
Concierge is a premium service we offer to sellers which provides our professional detailing, photography plus storage of the car for 14 days to allow potential bidders to come and inspect the car.
Can I Buy A Vehicle ‘SUBJECT TO INSPECTION’?
By submitting a winning bid, you are making a legal purchase commitment (same as with all physical auction’s) so ‘No’ you wouldn’t be able to buy a vehicle subject to inspection. Remember, a winning bid results in a 5% non-refundable deposit being placed.
Can I Bid On The Basis Car Farm Will Guarantee The Car I Am Looking To Bid On Will Pass The Annual Government Inspection (MOT)?
In some circumstances, the car listed on the Car Farm auction platform is coming up for the road license renewal or has already expired in which case, the car will be required to pass the annual government inspection (MOT) before road license for the car can be purchased. As a bidder, it is your responsibility to satisfy yourself of the details and condition of the auction lot before placing a bid. Car Farm does not guarantee and is not responsible for the annual government inspection pass or renewal.
How Do I Know The Seller Is Trustworthy?
We take Car Farm’s reputation very seriously. We intend to provide a transparent commercial experience and are aiming at enthusiasts who would like to be treated in the same way as they treat others. If a seller or buyer drops below our required standards, we will investigate the issue. If our members standards repeatedly drop below Car Farm’s standards, we will ask them to leave.
Why Has An Auction Extended Beyond Its Published End Time?
If a bid is received within the last two minutes of the auction, the countdown is reset to two minutes. This allows buyers to consider making further bids without panic! All further bids will reset the two-minute countdown. The auction ends when there have been no bids for two minutes.
What Happens At The End Of The Auction?
At the end of the auction, if you are the winning bidder you will be asked to pay a 5% deposit. This 5% deposit will automatically be deducted from your credit card which you used upon registration for bidding. Once this is done then you should arrange pickup of the vehicle directly with the seller within seven days and agree payment via a method you both agree on.
Which Payment Methods Do You Accept? Who Do I Pay?
The 5% deposit is collected by the Car Farm. We can accept payment via Visa, Mastercard and American Express. The winning bid is paid directly to the seller in a mutually convenient method. We recommend both parties to go to a bank together and transfer the money, or issue a bank cash order.
What Protection Do I Have If The Lot Is Not As I Had Hoped?
In placing your highest bid, you are legally committing to buy the Lot. We provide very comprehensive photos and description of all parts of the Lot, plus we offer the opportunity to ask further questions. Please ensure before bidding that you are happy with your understanding of the Lot’s condition. Car farm ensures all materials regarding a specific Lot we post on our website is genuinely relates to the auction Lot. It is the bidder’s responsibility to look closely for every photo, video and description or any other information provided in our website. Car farm takes no liability on the Lot’s quality. If ever the Lot is available for physical viewing, we strongly suggest the bidder to view the Lot in person for better understanding.
Can The Car Farm Help Me With Vehicle Transport Or Storage?
Yes, absolutely. Just contact the Car Farm via [email protected] to allow us to provide you with further information on our additional services we offer to our members.
Can The Car Farm Help With Car Financing?
The Car Farm is not a financial institution or money lender so we do not offer finance. However, we are able to refer you to banks and financial institutions that offers car financing. We can put you in touch directly. Please email [email protected] for more information.
Where Can I Read Car Farm’s Term’s & Conditions?
You can view our Terms & Conditions by clicking here or you can find the Terms & Conditions link from the Car Farm homepage. If there are any further questions, please contact us at any time by email at [email protected]
How Do I Know When An Auction In Preview Goes Live?
By clicking the Watch Auction button (or Star icon) on a Preview listing, you will receive an email as soon as that auction goes Live.
What Can I Do If I Don’t Want To Buy The Lot I Have Just Won In The Auction?
Sorry, you must complete the transaction. It is your obligation to fulfill it If you won the auction. So please think carefully before you place any bid, since it is a legal responsibility to complete the transaction.
Is The Car Farm open to International Sellers and Buyers outside of Hong Kong?
Yes absolutely. For international sellers, please contact us at [email protected] and The Car Farm team will help you with your auction listing.  For international buyers, The Car Farm team can help with the logistics of your winning auction lot if you don’t have your own shippers. You may want to contact us on [email protected] before placing a bid to request us to get a quotation for you.
What Do I Do If I Win The Auction?
For any non-vehicle items, the Car farm will introduce the seller and the winning bidder after we have successfully charged our fee. It is the responsibility of both seller and the winning bidder to complete the transaction between themselves.

 

For vehicles, similar procedure as above applies, but to assist the transaction, we provide some useful information in our website (Car ownership transfer basic Q&A). We further provide a premium service to assist either or both seller and the winning bidder to complete the transaction and transfer of the ownership. (Premium Service)

Common Seller Questions

How Much Does It Cost To List My Car In An Auction On The Car Farm?
For every vehicle listing, we are pleased to offer complimentary photography services. Sellers can now enjoy the added benefit of listing their vehicles at no cost. Additionally, our comprehensive photography package includes high-quality visuals, a thorough inspection report, and meticulous exterior and interior cleaning. With our commitment to transparency, there are no hidden charges whatsoever. This means sellers can maximize their selling potential, ensuring a seamless and rewarding experience with us, as we strive for 100% customer satisfaction.
How Much Do The Car Farm Charge Me To Sell My Car?
There are no costs. Sellers receive 100% of the winning bid. This applies to car’s, motorcycle’s, watches and memorabilia.
How Do You Create My Listing?
We work with all of our sellers to create professional listings to allow the full item history to be available online for review to the bidder’s with lots of photos, videos and documents. Car Farm’s in-house professional writers will work with you to find out more about your item so they are able to create a listing that ensures it’s story is told in the best possible way.
Do We Visit Your Car?
After engaging The Car Farm to list your vehicle, The Car Farm will make arrangements with you to arrange for photography and a visual inspection of your vehicle. For watches and memorabilia, the Car Farm does not inspect the Lot.
What Do I Need To Provide To The Car Farm?
We have created a highly efficient process to generate each auction listing. All we ask is that the seller follow’s the guidelines provided (Here) to them upon listing their car with The Car Farm for auction. Remember, it’s about giving the buyer all they require to make an informed decision.
Should I Include Records Of The Service History Of My Car As Well?
Yes please, the vehicle’s documents is very important to buyers and makes a great difference to the auction price achieved. We are looking for any recent invoices, plus historical servicing/service books, MOT’s and other detail’s that tell a story. It is a great pleasure for car enthusiast’s to see these finer details a car has been well maintained and serviced in the past which will be appreciated highly with the new owners. If the car come’s with the original owners manual, toolkit and original key’s, our recommendation is to include this. It informs more buyers and most if not all potential bidder’s on The Car Farm will be car lovers/enthusiast’s that are looking to buy their dream car.
What Is Your Concierge Service?
Choosing the premium Concierge service for a cost of HKD3,500.00 means that we do all the photography of the car and its documents using a professional photographer including a visual inspection report Your car exterior and interior is cleaned by our in-house professional detailers and Car Farm host all viewings for potential buyers at our storage facilities for 14 days.
What If I Don’t Use Your Concierge Service?
We always strongly recommend sellers to choose our Concierge Service as we are able to host viewings for your car to potential buyers. By allowing potential buyers to see your car in person will potentially result in a higher bid and sale of your car. By choosing our normal listing services at a fixed cost of HKD1,500.00 includes the photography, visual inspection report, cleaning of your car although potential bidders are unable to inspect your car in person.
The Car Farm Seems To Want To Know All The Fault’s. Is This Really Necessary?
Yes. We are intending to publish the most comprehensive auction listings. The vehicles are obviously not factory-fresh, and enthusiasts would not expect them to be perfect. If we ignored the faults, buyers would not have the confidence to bid. By describing the faults and photographing the blemishes, we are giving a true detail of your item which actually can achieve higher auction prices as they are genuine. Everything, especially vehicle will have faults, and everything has a price. By being open, we ensure that both buyers and sellers know what they are dealing with.
What If I Hide The Faults From You?
Many of our auctions are sold without the buyer having an opportunity to view. If the buyer then visits to pick the item and finds such item is significantly mis-described, they will be seriously dissatisfied. We would not accept any further vehicles from sellers who repeatedly mis-describe.
Do I Expect Viewings Of My Car?
You should be prepared to have requests to view your car, it can make a bid difference to some buyers. However, we have noticed that our extensive photo galleries result in fewer viewings and that those viewing’s are taken seriously rather than tyre-kickers.
What If Buyer’s Want To Know More?
All auctions have a ‘Q&A’ section which allows the buyer to ask a question. Please keep an eye on the Comments section where buyers may ask questions.
How Long Does It Take To Start An Auction?
When you list your car with the Car Farm, the Seller will exclusively give the Car Farm 14 days exclusivity to sell your Lot. During this 14 day window, the seller cannot sell such listed Lot to any other parties except via Car Farm.
How Does Car Farm Ensure Bidders Are Serious?
We will incorporate a number of techniques that ensure time-wasters are removed from the process:

1. All bidders have to register with a valid credit-card details

2. Bidders can ask questions and for cars, viewing can be arranged throughout the auction

3. winning bidders have to submit a deposit of 5% at the close of auction

4. the accounts of disreputable buyers and sellers are closed.

How Does Reserves Work?
We work with sellers to set reasonable reserves and avoid Lots with reserves that are unrealistic. Once a reserve is close to being met or has been met then we make it clear on the auction listing. In addition, we generally cannot apply a reserve to any vehicle expected to reach under HKD100,000.00.
What Do You Mean By ‘No Sniping’?
It’s common in online auctions for some bidder’s to use software to enter a bid in the very last seconds of the auction to outbid others without giving them a chance to respond. At the Car Farm, If a bid is placed during the last 2 minutes of an auction, we extend the auction by another 2 minutes. This gives everyone a fair chance to place their bid’s and gives seller’s a chance to sell to the true high bidder. Hence, fair for both the buyer and seller.
Is The Car Farm open to International Sellers and Buyers outside of Hong Kong?
Yes absolutely. For international sellers, please contact us at [email protected] and The Car Farm team will help you with your auction listing.  For international buyers, The Car Farm team can help with the logistics of your winning auction lot if you don’t have your own shippers. You may want to contact us on [email protected] before placing a bid to request us to get a quotation for you.
How Do I Get Paid?
Once the auction closes, the winning bidder will be asked to place a 5% deposit via the Car Farm platform. The winning bid will need to be settled by the winning bidder.

 

For any non-vehicle items, the Car farm will introduce the seller and the winning bidder after we have successfully charged our fee. It is the responsibility of both seller and the winning bidder to complete the transaction between themselves.

 

For vehicles, similar procedure as above applies, but to assist the transaction, we provide some useful information in our website (Car ownership transfer basic Q&A). We further provide a premium service to assist either or both seller and the winning bidder to complete the transaction and transfer of the ownership. (Premium Service)

What Happen If The Reserve Is Not Met?
If at auction end the reserve has not been met then the auction will end with the vehicle unsold. With your permission and your authorization, the Car Farm can try to make contact with the highest bidder’s to see if we can facilitate a deal. We can even relist it for you for another 7 day auction.